Overview
You’re order falls into one of two cases:
1. You didn’t get what your ordered. That’s our fault
2. You did get what your ordered. That’s your fault.
Our refund and returns policy lasts 30 days, and only applies to when we’re at fault. We all should learn to deal with the consequences of our actions. This policy reflects that hard truth. If 30 days have passed since we were at fault, we can’t offer you a full refund or exchange because in waiting too long you now became more at fault than we were to begin with. Fault is like that.
To be eligible for a return, your item must be unused and in the same condition that you received it. and mustn’t be the item you ordered (otherwise it would be your fault). It must also be in the original packaging. You must then provide a film of you burning said item in said packaging, destroying all proof of our fault.
To complete your return, we require a receipt or proof of purchase, and video of destroyed item.
Please do not send your purchase back to the manufacturer. Burn it.
There are certain situations where only partial refunds are granted:
- We take a liking to you.
- Your video is of poor quality.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged (our fault). If you need to exchange it for the same item, ssend a video of you burning the faulty item to [email protected]. When we are completely convinced you have destroyed proof that we messed up, we will process your refund or exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, that gift is the fault of the sender. Take it up with them.
Shipping returns
To return your product, you should send a video of you burning the faulty item to [email protected]. When we are completely convinced you have destroyed proof that we messed up, we will process your refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are burning more expensive items, you may consider using a high-octane gasoline for the fire. We don’t take responsibility if you injure yourself.
Need help?
Yeah, we all do. See a therapist or email us at [email protected].